Hello 👋, I’m Jon, an engineer, designer, and customer experience leader with 15 years of experience building products and solving complex problems.
I run JM Partners, a technology consulting practice helping organizations improve their software, data, and operations. I connect technical possibilities with business needs, from shaping product strategy and enabling sales teams to improving customer experiences.
My work spans product, support, and sales operations, with a track record of measurable growth and industry recognition for customer experience.
Interested in working together? Let’s connect ☕
Hello 👋, I'm Jon, an Engineer, Designer, and Customer Experience Expert. I work at Yellowdig, a fast growing software startup, where I blend simplicity and empathy into every aspect of user experience. My role spans support, product, and operations. Passionate about making complex tasks effortless and enjoyable, I thrive on improving team processes and customer interactions.
Interested in connecting? Feel free to reach out ☕
Drove this growth by overhauling the user onboarding journey, launching new features and success programs, and empowering support teams with AI and automation.
Developed the user interface for XENDEE, a SaaS platform for renewable energy microgrid design and education.
Improved user experience and increased customer engagement for various websites, including online publishers, Habitat for Humanity, and e-commerce stores.
Increased student motivation and retention in massive open online courses, specializations, and degrees.
I Needed Two Specialists to Build This Smart Home Device in 2018. In 2025, Two Weeks.
I Needed Two Specialists to Build This Smart Home Device in 2018. In 2025, Two Weeks. The first build took a year and spanned electrical
Remove and Block Spam Calendar Event Invites​
Remove and Block Spam Calendar Event Invites​ Unlocking Coursera’s Potential Energy by Jon Miron Remove and Block Spam Calendar Event Invites Remove and Block Spam
Drove this growth by overhauling the user onboarding journey, launching new features and success programs, and empowering support teams with AI and automation.
Developed the user interface for XENDEE, a SaaS platform for renewable energy microgrid design and education.
Improved user experience and increased customer engagement for various websites, including online publishers, Habitat for Humanity, and e-commerce stores.
Increased student motivation and retention in massive open online courses, specializations, and degrees.